![]() Information is also available online at /utility-assistance-programs. Learn more by calling your utility company or by calling 2-1-1. You have the right to apply for utility assistance programs, which may include arrearage forgiveness.You have the right to budget billing if you are a utility customer.You have the right to utility service if you are a qualified applicant.Any application of the Utility Customer's Bill of Rights must be consistent with the regulations as contained in N.J.A.C. 14:3 but is intended to give the utility customer a concise plain language guide to the regulations. The Utility Customer's Bill of Rights is not meant to replace the regulations contained in N.J.A.C. The following Utility Customer's Bill of Rights is a synopsis of the most frequently cited sections of the New Jersey Administrative Code Title 14, Chapter 3. Learn more on the formal hearing procedure. 14:1-1, et seq., you may file a petition which is a request for a formal hearing. ![]() Under the Board's Rules of Practice, N.J.A.C. ![]() Trenton, NJ 08625-0350 Request a Formal Hearing Please direct your written complaints to: ![]() The Division of Customer Assistance reviews online complaints daily. Submit the online complaint form for: In the event of an emergency (smelling gas), contact your provider and call 9-1-1. Customers may contact the Division with complaints regarding service delays, lack of service, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred or high rates.Įmergency assistance is available by calling 80 for gas leaks, fallen wires, water main breaks, discontinuance of service, or any other situation that requires immediate action. The BPU’s Division of Customer Assistance handles complaints as well as in-person office interviews and other information inquiries. ![]()
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